We will accept returns on all items except, customizable items and any sort of jewelry. All items that are returnable will be subject to a 15% restocking fee and the customer may be liable for all shipping costs associated.

All Returns/Exchanges must be in the original condition including packaging as originally shipped, documentation, manuals, and accessories must also be included. All Returns/Exchanges MUST include a copy of the original receipt and the Return/Exchange form or it may be refused, unopened and returned back to the customer. No Returns/Exchanges will be processed for any packages returned without the proper documentation required (i.e. Receipt of proof of purchase which has your order #). Returns/Exchanges that do not include all the accessories will be returned to the customer or charged on a per item basis. Should the product be returned to Filteroutlets.com and is received without its original box and/or packaging, shipment will be sent back or a $15 packaging fee or 15% No Box fee will be charged (whichever is lower). All Returns/Exchanges must be a product from Filteroutlets.com. The customer assumes responsibility for the product returned until receipt at Filteroutlets.com. Shipping via an insurable carrier which provides a tracking number is recommended. Filteroutlets.com is not liable in any way for returned packages that were lost or damaged during shipment. Any product found to be damaged through misuse, abuse or negligence is not eligible for warranty replacement. No Returns/Exchanges will be accepted without meeting the requirements set forth by Filteroutlets.com or when the product manufactures or distributors return policies supersede ours. Under normal operations, exchanges will be replaced within 10 days after receipt at Filteroutlets.com upon inspection and testing. Credits will be issued within 10 days after receipt at Filteroutlets.com. Credits can take up to 7 days to apply to your account (time varies depending on your bank).

To Return your merchandise, you must first email sales@filteroutlets.com to get an RMA# (Return Merchandise Authorization) issued to you.

Upon receiving your RMA#, please send all merchandise to the following address via insurable carrier which provides a tracking number to:

Filteroutlets.com
RMA # (# issued to you by Sales Agent)
180 Westfield Ave West
Roselle Park, NJ 07204

If you have any questions, please e-mail sales@filteroutlets.com